Nobody loves incidents. This is why Escalert.io helps you to detect any incident as fast as possible.
If you have a complex IT-system, you know that from time to time bad things happen. This is, why you have a monitoring system (you don't? Let us help you!).
We provide you with easy means to have incidents reported immediately to you. You want your co-worker, your customers ... to be notified? We're there to do it for you.
All you need to do, is to integrate your monitoring solution to Escalert.io.
You can configure Escalert.io to send mails, text messages, phone messages on every new incident.
Every incident is directly alerted by one of these:
You can control incidents from your incident screen:
You have several possibilities to deal with incidents:
- You can acknowledge incidents.
While this does not mark them as resolved, you provide a signal to others that this incident is being worked at.
- You can resolve incidents manually.
This will mark the incident as being solved, so business may proceed as usual.
- You can close incidents.
Sometimes, an incident requires additional effort to be done after resolving it. You can mark this milestone by closing an incident.
If you have resolved an incident, mail like these are send:
As you sometimes don't want to resolve or close each incident, you can choose to have that done for you. We'll come to this later.
Advanced Incident Management
The incident screen provides you with a solid overview on the current state:
You can even have a complete history for each single incident: