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Documentation

Beta

During the beta phase, you may test all features of Escalert.io for free. If you like our service, please tell us. We will gladly activate your full account before all others and with a special discount!

Also, if you miss something important, or something doesn't work as you would expect, send us a message. We will definitely honor your effort!

Alerts and Escalations

If you have different systems to monitor, you may involve different persons in your escalations and notifications. We support this with escalation schemes.

List of Escalation Schemes

In addition to providing you with a name, escalation schemes have several useful properties:

  • Automatic Resolve triggers, if an incident is not resolved by either your monitoring solution or an operator. You can then choose to resolve issues automatically -- just enter a number of seconds larger than zero. On the other hand, if you need to continue alerting until an issue is resolved, just set this value to -1.
  • Automatic Close works like its resolving counterpart.

The big fun starts with configuring the notification parts:

Escalation Scheme

You can add "steps", which are placeholders for your notifications settings. In this example,

  • notifications are sent directly when an incident is triggered.
  • 10 minutes, after the incident has been triggered -- if it has not been resolved
  • finally, when the incident is resolved

There is no limit in the number of steps that you can use for your schemes.

Beta Release